Safe & Responsible Gaming

Responsible Gaming Guidelines

At mnl63, we believe gaming should be a form of entertainment — not a source of stress or problems. This page will help you ensure a healthy and enjoyable experience.

Our Commitment

mnl63 is a trusted online gaming platform in Bangladesh. We don't just offer quality games and fast payments — the mental well-being and financial security of every player matter just as much to us.

Responsible gaming means knowing your limits, staying within your budget, and keeping gaming in the realm of entertainment — not treating it as a source of income. We encourage every adult player to follow these principles.

On this page you will find: how to set deposit limits, self-exclusion options, signs of problematic gaming, and ways to get help when needed.

For players aged 21 and above only

Important Reminder

Online gaming is an entertainment activity. It is never a way to solve financial problems. Always play only with money that, if lost, will have no impact on your daily life.

Core Principles of Safe Gaming

  • Set a budget and stick to it
  • Set a time limit for each session
  • Don't chase your losses
  • Take regular breaks

Our Protective Tools

mnl63 provides several effective tools to keep players safe.

Deposit Limits

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately. Additional verification is required to increase a limit.

Time-Out Feature

If you feel you need a break, temporarily close your account for anywhere from 24 hours to 30 days. During this period, logging in or making any transactions will not be possible.

Self-Exclusion

Use the self-exclusion option for a long-term break. Once this option is activated, it is not possible to reopen the account before the specified period ends.

Bet Limit Setting

Set a maximum amount for how much you will wager in a single session before you start. This reduces the tendency to place excessive bets on impulse.

24/7 Support

For any questions about responsible gaming or if you are experiencing any difficulties, our support team is available around the clock. Contact us via live chat or email.

Account Review

Review your own gaming history regularly. The mnl63 account panel shows your overall betting statistics, which helps you make informed decisions.

Signs of Problematic Gaming

If you notice any of the signs below in yourself or someone you know, it is time to seek help. This is not weakness — it is awareness.

Returning to gaming repeatedly to try to recover lost money ("chasing losses")

Feeling restless or irritable when not gaming

Hiding gaming activity from family or friends

Borrowing money or cutting essential expenses to fund gaming

Playing games while neglecting work, studies, or family responsibilities

Relying on gaming to relieve stress or anxiety

Healthy Gaming Habits

Follow these simple rules for an enjoyable experience at mnl63.

  • Set a fixed budget before you start playing and do not exceed it.
  • Keep a time limit for each session — use a clock or an alarm.
  • Never play when you are tired, stressed, or under the influence of alcohol.
  • Think of gaming as entertainment, not income — every bet is a cost of entertainment.
  • Spend time with family and friends — don't let gaming take the place of relationships.
  • Review your gaming history regularly and monitor your patterns.
  • For any concern, contact mnl63 support directly — we are ready to help.

Limits & Control Tools

Take control of your own experience — from mnl63 settings, at any time.

Daily Limit

Set a maximum amount for daily deposits and bets. Once the limit is reached at the end of the day, gaming is automatically paused until the next day.

Weekly Limit

Set a limit on the total amount you will deposit within 7 days. This feature is useful if sticking to a weekly budget feels difficult.

Monthly Limit

Use the monthly deposit limit for month-by-month budget planning. It is helpful for long-term financial control.

Long-Term Exclusion

Self-exclusion can be activated from 6 months up to permanently. If you take this step, the support team will provide you with further assistance.

How to set a limit?

Log in to mnl63 → Account Settings → go to the "Responsible Gaming" tab → choose your preferred limit. Lowering a limit takes effect immediately; a cooldown period applies for increasing a limit.

21+

Age Verification & Minor Protection

mnl63 is for individuals aged 21 and above only. We verify age at the time of account creation. We ask parents to keep their device and account credentials out of reach of children. If you suspect a minor has used your account, contact support immediately.

Self-Exclusion Details

Self-exclusion is a tool that voluntarily keeps you away from gaming for a set period of time. mnl63 takes this feature very seriously.

During self-exclusion, logging into your account, making deposits, or placing any bets will be completely blocked. We will also not send you any promotional communications during this time.

If you feel gaming is having a negative impact on your life, please take this step without delay. Let the support team know and they will guide you through the process.

Cooldown Period

Even after self-exclusion ends, the account does not reactivate automatically. To reactivate, you must apply to support and go through a mandatory reflection period.

How Deposit Limits Work

Once you set a deposit limit at mnl63, you will not be able to deposit more than that amount — whether via bKash, Nagad, Rocket, or Upay.

The minimum deposit is ৳300. You can set a limit even lower than this if you choose. For example, if you set a daily limit of ৳500, you can deposit a maximum of ৳500 per day.

  • Lowering a limit takes effect immediately
  • Additional verification is required to increase a limit
  • History of limit changes can be viewed
  • An automatic alert appears if you attempt to exceed your limit

Need Help? We're Right Here

If you have any concerns about gaming or need assistance using the responsible gaming tools, the mnl63 support team is by your side around the clock.

Live Chat
Active 24/7, support in Bengali
Email Support
[email protected]

Our support team assists in both Bengali and English. We give the highest priority to matters related to responsible gaming.

FAQ — Responsible Gaming

Yes, lowering a deposit limit takes effect immediately. However, if you want to increase a limit, a cooldown period applies and additional verification may be required. This policy ensures no one can raise their limit impulsively in the heat of the moment.

Absolutely. Your account balance remains completely safe during self-exclusion. Once the exclusion period ends, you can reactivate your account by request or arrange a withdrawal through support.

A time-out is a short-term break — typically from 24 hours up to 30 days. It is used during periods of temporary stress or fatigue. Self-exclusion is long-term — for 6 months or more — and reactivating the account requires a stricter process.

If you feel gaming is causing problems in your life, start by contacting mnl63 via live chat or by emailing [email protected]. Our support team will assist you with complete confidentiality and help activate the tools you need.

This is a serious matter. Email [email protected] or contact us via live chat immediately. We will review the account without delay and take the necessary steps. To prevent this in the future, change your password and avoid staying logged in.

Yes. The deposit limit you set on your account applies equally to all payment methods — bKash, Nagad, Rocket, and Upay. Once the limit is reached through any one method, deposits via all other methods will also be blocked.

Play responsibly, enjoy the fun

Your safety and enjoyment are our top priority at mnl63. Set your limits today and enjoy gaming responsibly.

For ages 21 and above only