Your Privacy Is Our Priority

This Privacy Policy ("Policy") applies to the use of services provided through the mnl63 platform. mnl63 operates a trusted online gaming platform for players in Bangladesh. The purpose of this policy is to inform our users how their personal information is collected, what it is used for, how long it is stored, and under what circumstances it may be shared with third parties.

By accessing or registering on this site, you acknowledge that you have read this Privacy Policy and agree to its terms. If our policy changes, you will be notified accordingly and the updated version will be published on this page.

We collect certain types of information to improve your experience on the mnl63 platform and to operate our services properly. A detailed breakdown of that information is provided below.

2.1 Information You Provide Directly

When you create an account or use our services on the platform, we collect the following information directly from you:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Financial transaction details (bKash, Nagad, Rocket, Upay account numbers)
• Documents required for identity verification (national ID card or passport)
• Content of communications with our support team

2.2 Automatically Collected Information

When you browse our website, the following information may be collected automatically:

• IP address and device type
• Browser information and operating system
• Site usage patterns and session duration
• Data collected through cookies and similar tracking technologies
• Referral source (where you came from before visiting our site)

2.3 Transaction and Gaming Data

We maintain a secure record of your gaming activity and financial transactions. This includes deposit amounts, withdrawal requests, betting history, and bonus usage details.

We use your information only for specific and legitimate purposes. A detailed description of each purpose is provided below:

3.1 Service Operations and Account Management

Your information is used to create and manage your account, process transactions, award bonuses, and ensure gaming services are delivered. Our primary goal is to make every feature of the mnl63 platform available to you.

3.2 Identity Verification and Security

We conduct identity verification to ensure the security of your account and to prevent unauthorized access. Age verification is essential to keep users under 21 from using the platform.

3.3 Fraud Prevention and Legal Compliance

We may use your information to detect potentially fraudulent activity, prevent money laundering, and meet applicable legal obligations.

3.4 Customer Support

Our support team provides service 24/7 in both Bengali and English. Your account information is used to resolve your inquiries and provide accurate assistance.

3.5 Platform Improvement

We use statistical analysis to improve the user experience, resolve technical issues, and develop new services. No personally identifiable information is used in this analysis.

mnl63 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared with trusted partners in specific circumstances.

4.1 Service Provider Partners

Necessary transaction information is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay to facilitate payment processing. These partners operate under strict confidentiality agreements.

4.2 Technology and Security Partners

Limited information may be shared with trusted technology partners for cybersecurity, fraud detection, and platform operations. These partners do not have the right to use your information independently.

4.3 Legal Obligations

If a competent court, government authority, or law enforcement agency issues a lawful order, we may be required to provide necessary information in compliance with our legal obligations. In such situations, we will make every effort to notify you in advance where possible.

4.4 Business Transfers

In the event of a merger, acquisition, or asset sale, user information may be transferred. Should such an event occur, we will provide you with prior notice.

We use cookies and similar technologies to keep our website functioning properly and to improve your browsing experience.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, ensure security, and save your preferences. Disabling these cookies will prevent the site from working properly.

5.2 Analytical Cookies

Analytical cookies are used to understand which pages on our site are visited most, how long users stay on the site, and where issues occur. This information is collected in aggregate form and is not used to identify any individual.

5.3 Cookie Controls

You can disable or delete cookies by changing your browser settings. Please note that disabling essential cookies may cause issues with login and payment services.

mnl63 employs modern technical and administrative measures to ensure the security of your information.

6.1 Encryption and Technical Security

• SSL/TLS encryption — all data transferred between your browser and our servers is encrypted
• Sensitive data (passwords, payment details) stored using strong hashing algorithms
• Regular security audits and vulnerability assessments conducted
• Automated systems in place to detect suspicious login attempts
• Two-factor authentication (2FA) available to keep your account secure

6.2 Administrative Security

Only authorized personnel may access users' personal information. All staff receive training on data protection and are required to commit to maintaining confidentiality.

6.3 Response to Data Breaches

In the event of a data breach, we will act promptly and notify affected users as quickly as possible. All necessary measures will be taken to assess the extent of the damage and prevent recurrence.

We retain your information only for as long as is necessary to provide our services or to meet legal obligations.

7.1 Active Accounts

All information necessary to provide services will be retained while your account is active. When an account is deactivated or closed, we begin the process of deleting your data.

7.2 Legal Retention Period

Records of financial transactions and identity verification documents must be retained for a specified period in accordance with legal requirements. Once that period expires, this information is securely deleted.

7.3 Analytical Data

Site usage statistics and analytical data may be retained in summarized form without any personally identifiable information.

You have specific rights over your personal information. mnl63 is committed to respecting these rights.

8.1 Right to Access

You have the right to know what information we hold about you. If you submit a request through our support team, we will provide you with details of the information we have stored.

8.2 Right to Rectification

You have the right to correct any inaccurate or incomplete information in your profile. You can update this through your account settings or by contacting support.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, information required to meet legal obligations may not be immediately erasable.

8.4 Right to Object to Processing

You have the right to object to marketing communications or non-essential data processing. You can change these preferences by contacting our support team.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team via live chat or email. We will process your request as promptly as possible.

mnl63 provides services exclusively to users aged 21 and above — only those aged 21 or older may use our services. We do not collect personal information from anyone under 21 or provide services to them.

An age verification process is carried out at the time of account registration. If we suspect that a user has registered with a false age, we will immediately suspend that account and take the necessary steps regarding the return of any deposited funds.

If you suspect that a minor is using our site, please notify our support team immediately.

Our services are connected to mobile financial services such as bKash, Nagad, Rocket, and Upay for payment processing. These services have their own privacy policies, which can be found on their respective platforms.

mnl63 is not responsible for the privacy practices of these external services. You are advised to review the relevant service's policy before making payment transactions.

This Privacy Policy may be updated from time to time due to changes in our services, technological developments, or legal requirements.

For significant changes, we will send a notification to your registered email address and display a clear notice on the site. The effective date of the updated policy will be noted at the top of the page.

Continued use of the site after any changes will be taken as your agreement to the new policy. If you do not agree with the new policy, please contact our support team about closing your account.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We provide service 24/7 in both Bengali and English.